Refund policy

At Tokyo Athens, we want you to feel confident in every purchase. If something isn’t right, we’re here to help.
1. Return Eligibility
To be eligible for a return, items must:
Be unused, unworn, and in original condition
Include original tags and packaging
Not show any signs of damage, washing, or alteration
We reserve the right to refuse returns that do not meet these conditions.
2. Return Timeframe
You may request a return within [X DAYS] of receiving your order.
Requests made after this period may not be accepted.
3. Refund Process & Timing
Once your return is received and inspected:
You will be notified via email at [EMAIL ADDRESS]
If approved, your refund will be processed within [REFUND PROCESSING TIME]
Refunds will be issued to your original payment method
Please note: Shipping fees (if any) are non-refundable.
4. Exchanges
We offer exchanges for:
Size issues
Defective or damaged items
To request an exchange, contact us at [EMAIL ADDRESS] within the return period. Exchanges are subject to product availability.
5. Damaged or Defective Items
If you receive a damaged or defective item:
Contact us within [X DAYS] of delivery
Include clear photos of the issue
We will arrange a replacement or full refund at no additional cost.
6. Non-Returnable Items
The following items cannot be returned:
Items marked as final sale
Gift cards
Items that have been used, washed, or altered
7. Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or incorrect
Shipping costs are non-refundable
If you have any questions, feel free to reach out to us at [EMAIL ADDRESS]. We’re always happy to help.